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  1. The Ace Up Your Sleeve: Introducing Our LTE Wireless Backup Service

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    Failover. It’s a word that may sound risky but talking about it should be a top priority for business executives, no matter the size of their operations.

    You see, every day, businesses rely on their networks to innovate, collaborate, and serve their customers. For them, the real risk lies in unplanned Internet outages. Although Internet service providers do their best to ensure the integrity and reliability of their networks, major disasters, severe weather, cyberattacks and a number of other scenarios can result in disruptions to wireline services. If you don’t have a plan in place to make sure your business can continue uninterrupted, the cost could be significant.

    Did you know that the average cost of IT downtime is $5,600 per minute, according to Gartner? What about that one in 10 businesses have dealt with at least 10 Internet outages over three years? But you might say that outages are only significant if they last for a long time, as in hours or days. Not so fast! Retail Customer Experience found that nearly half of online customers quit and don’t ever come back if they’ve had to wait more than 5 minutes in a checkout with no sign of response. To sum up, the results of no Internet include:

    • Loss of productivity
    • Financial loss
    • Customer service failure
    • Stress and chaos
    • Missed deadlines
    • Overtime

    This is where a failover plan comes in.

    In reality, failover is actually a good term for business continuity. From a network standpoint, it’s the ability to switch over to a redundant connectivity option automatically in case of an issue with the primary network. This is how you can keep your business up and running no matter what happens with your wireline network. It’s about saving money and lost customers during adverse conditions. Failover is about being resilient as a business and staying ahead of your competition.

    At DQE, we’ve gone ahead and developed a new LTE Wireless Backup service that provides a failover solution for our Internet and SD-WAN services. In the event your primary Internet becomes inoperable (no matter how temporarily), our service delivers a seamless transition to the Internet for customer’s priority applications. In other words, if something with the wireline network happens, simply keep going, but with a wireless approach. Who can use it? Anyone who currently purchases our Basic, Dedicated and Highly Available Internet services, as well as those leveraging our SD-WAN offerings. Enjoy a simple install and 24x7x365 NOC support. You’ve got everything to gain.

    The bottom line? Embrace the idea of failover. Embrace the continued success of your business.