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  1. 3 Ways Regional Network Solutions Providers Help Businesses

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    The world looks a lot different than it did only a few short months ago. COVID-19 launched the world into a semi-permanent state of work-from-home as a way to quell the spread of the disease, and social distancing orders meant people were finding entertainment online more frequently from online gaming to streaming services. With networks as clogged as ever, we’ve been reminded that reliable connections are imperative. Eventually, things will return to normal, but the big internet service providers (ISPs) may not always be able to give you what you need. In many cases, regional network solutions providers may be your best bet.

    Looking at Alternative Solutions

    In these unprecedented times, it is important to consider the consequences of potential network issues and pick the best solutions to prevent them from occurring. Outages can be catastrophic, and downtime will cost your business money and frustrate your customers. That’s why regional fiber optic internet and network solutions providers are often your best answer. Whereas customers of bigger providers are sometimes wholly dependent on just one company’s successes or challenges, those with regional providers typically enjoy the high performance they need with more agile customer service and built-in redundancy.

    Here are three ways we at DQE, as a regional network solutions provider, can help:

    1. Our team works closely with you to custom design a network that fits your building’s needs.
    2. Local experts to guide your selections and decisions.
    3. Local customer service that is responsive when you need it most.

    In our new eBook, 3 Reasons to Choose a Regional ISP, we provide facts that can help new businesses select a provider, or help established businesses know when it’s time to change. For a quick snapshot, continue reading here!

    Customized Fiber Network Designs

    As a regional fiber optic network solutions provider, we pride ourselves on having extensive knowledge of the area and on establishing a relationship with our customers built on trust and experience. Our regional status gives us more flexibility to work with you to customize a solution that works in the way you need it to, rather than forcing you to fit your needs into an existing package.

    Local Experts to Guide Your Decisions

    We’ve built and maintained custom solutions for various types of businesses across Pittsburgh and other parts of Pennsylvania, as well as Ohio and West Virginia, including healthcare facilities, K-12 and higher education facilities, commercial real estate locations and more. While our experts can tell you what has worked well for other similar businesses in the region, our custom designs are rarely the same. As is the case for most regional providers, our experts live and work in the areas where we do business, so we understand the unique local needs and can pass years of knowledge on to you.

    Regional Providers With Exceptional Customer Service

    We are a local fiber optic network solutions provider that understands the unique needs of your local business. We’re more flexible, and all of our employees are right here, making urgent visits more of a reality when you need us to physically see your setup, as long as it is safe to do so.

    Furthermore, organizations that acquire both their internet and associated network infrastructure from a single national ISP could find themselves unable to operate should their provider suffer an unplanned network outage. ON DQE’s fully owned and operated fiber network, we partner with multiple Tier 1 upstream providers. In case one upstream provider has an issue, this kind of solution offers the built-in redundancy needed to ensure that customers of a regional ISP can stay online no matter what.

    To learn more, download our eBook that will help you make the best decision for your business or contact us to learn how we can help your business grow.

  2. Key Network Service Attributes that Matter

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    Not all network service providers are created equal. While many may brag about quality and service (and we do that too), we feel very comfortable shouting that we deliver solutions that “fit the customer.” We work with some of the largest companies in the region, while attracting and servicing mid-market companies, as well as small businesses.

    We’ve worked with notable companies in the manufacturing, financial, and technology and media sectors. Through these dedicated projects and experiences, DQE Communications has become known for its:

    • Reliability
    • Security
    • Flexibility
    • Coverage
    • Speed
    • Local Support

    Service Attributes Unique to DQE 

    Speed & Security: Businesses today need the fastest data speeds possible, with the highest level of data security. DQE’s 100% fiber optic network guarantees the utmost security with 24×7 network monitoring, including automatic detection and redirection in case of a network failure, ensuring your business stays connected. With symmetrical upload/download speeds from 10 Mbps to 10 Gbps, it’s no wonder why we’re the fastest route to the Cloud.

    Coverage & Reliability: DQE’s redundant ring architecture provides exceptional reliability across our all fiber optic network, encompassing over 2500+ route miles, 1100+ on-net buildings, 33+ business parks, 12 data centers and multiple hub sites. Located in nine counties throughout southwestern Pa., our network continues to expand to meet increasing customer demands.

    Local Support: As your dedicated local provider, we have experienced support teams based right in your area to respond to your company’s needs efficiently and most effectively, on-call 24x7x365.

    Take a look at how our Service Attributes stand up against our competitors.

    Reliability for the Manufacturing Sector

    We’ve jumped in to service some of the area’s largest manufacturing companies to support their mission-critical network connectivity.

    For example, one manufacturer added technological developments such as CAD files, 3-D additive printing, and RFID technology to help improve their processes. Their challenge soon became the unreliable network connection to support their newly implemented advancements. Companies like this one have “dealt with” old copper wire infrastructures, and often times, this network cannot support the expectations of advanced technological developments.

    That’s where DQE comes in; with dependability and reliability that truly sets DQE apart from the competition. DQE Sales Engineers work closely with companies to create tailor-made solutions that scale. “DQE’s custom solutions support the company you are today, and advances you to the company you’ll become tomorrow,” says one of the dedicated engineers.

    In another instance, we provided miles of new dark fiber to a local polymer development company as well as a local steel producer. Our network provided peace of mind, confident that their mission-critical operations will now continue to stay up and running. With DQE’s reliable fiber networks, both of these companies now enjoy:

    • Real time backup capabilities
    • Data center connectivity
    • Disaster recovery
    • Increased bandwidth
    • Proactive protection
    • Automatic re-routing in case of emergency
    • Fastest route to the cloud

    Network Performance for the Financial Sector

    DQE has worked with leading financial institutions in the region. These companies face the challenges of scalability, reliability and network performance.

    For example, 100 bank sites needed to connect to its data center. Each branch location has kiosks that offer remote video to act as a bridge for communication between the branches and the main bank. These videos are important elements to the essential work functions of their business, such as trainings and company meetings. Therefore, having a dependable network with guaranteed performance is key. Working with DQE, these 100 sites had an infrastructure they could heavily rely on for their critical services.

    Flexibility for Your Company

    Companies today are constantly developing new applications and utilizing the cloud. This requires more data storage and flexibility of services. With an online, easy-to-use web portal known as the Customer Control Center (CCC), customers can allocate and monitor bandwidth usage and network performance in real time. With the CCC, the power is in your hands. It enables you to scale your company’s bandwidth on-demand within minutes! No other local provider has these real-time capabilities.

    Enjoy the DQE Communications difference. The difference is our critical service attributes your company needs: reliability, security, flexibility, coverage, speed and local support. Our key service attributes go hand in hand with customer satisfaction, shown through our dedication to the vitality of your business. When you choose DQE as your premier network services provider, you gain a new competitive edge to your business through the most cost-effective, high-performing and reliable network solution customized to fit your business needs.

    Contact us today and start advancing your company to its “tomorrow.”