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  1. Driving Business Agility Through SD-WAN

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    Software-defined Wide Area Network (SD-WAN) solutions are changing the IT infrastructure for businesses nationwide, allowing them to do more than ever before with one centralized platform. DQE recently published an eBook diving into the many benefits of SD-WAN. In this blog post, we’ll examine the highlights.

    What is SD-WAN?

    A Software-defined Wide Area Network (SD-WAN) is a virtual WAN architecture that allows businesses with multiple sites to manage their network traffic from one main location. Centrally managed and cloud-friendly in its functionality, an SD-WAN offers businesses unique advantages in directly connecting users to any application whether it is hosted in on-premise data centers or private/public clouds. Conventional WAN scenarios are already ideal for traditional business needs involving higher bandwidth and data-intensive applications, but they typically require more manual monitoring, resulting in reduced productivity and efficiency for a company’s employees. Fortunately, evolving to an SD-WAN deployment can give enterprises an added advantage in network management as they adopt new communication, collaboration and business intelligence tools.

    SD-WAN virtualizes legacy WAN services. With SD-WAN, IT teams can use a centralized network management software interface to direct traffic across the WAN and scale across multiple locations. By separating a network’s hardware from decisions about traffic management, an SD-WAN can provide businesses with a centralized, cost-effective and secure way to improve application performance.

    SD-WAN adoption

    As more businesses increase dependence on cloud computing, the adoption of SD-WAN solutions is expected to grow. According to International Data Corporation, SD-WAN is expected to experience a compound annual growth rate of 30.8% from 2018 to 2023, reaching $5.25 billion. While traditional WANs will continue to meet the needs of businesses with more traditional point-to-point connectivity needs, SD-WANs will be ideal solutions for businesses shifting to the use of SaaS and for those adopting more machine learning, artificial intelligence, unified communication services and more.

    Ready for SD-WAN

    As a leading provider of fiber optic network solutions, DQE is always innovating and finding new ways to support the needs of our customers. Recognizing the growing demand for SD-WAN solutions, we offer a unique SD-WAN Managed Service that gives businesses the ability to obtain the flexibility and efficiencies of SD-WAN without the challenges of self-configuring the infrastructure and network connections.

    DQE’s SD-WAN Managed Services monitor and manage all software updates while providing customers with enhanced visibility and control through an online web portal. SD-WAN services can be integrated into an existing infrastructure as an overlay, easily providing interconnection between multiple sites, cloud services or offsite data centers. We also offer support for companies with remote branches outside of our extensive fiber optic network footprint. DQE’s SD-WAN Managed Services makes it easy for customers to scale and add new locations on their terms.

    Download our ebook today or contact us to learn even more about our SD-WAN services.

  2. Emerging Technologies: Autonomous Agents and Things

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    One of the hottest trends in technology is autonomous agents and things. That nebulous-sounding term is actually quite precise – it’s a technology that takes advanced machine learning a step further, so that it can make complex decisions on its own, or autonomously. This is beyond simple automation, where something happens automatically according to hard-and-fast rules. Instead, autonomous agents and things make reasoned decisions based on multiple factors about the current situation – they choose actions designed to meet a certain goal without the involvement of people.

    Examples include technologies like self-driving cars, advanced robotics, certain computer programs (including some viruses), or even something like a smart thermostat that senses when people are home and when they’re not, as well as other environmental changes, and adjusts accordingly – as opposed to one that is merely automated, running on a pre-programmed schedule.

    This is an emerging technology, but we can see its evolution in technology most of us encounter every day. For example, virtual assistants like Siri (Apple), Cortana (Microsoft) and Now (Google) began as little more than voice recognition search functions, but are now much more sophisticated. In fact, in 2016 Apple announced that it is allowing third-party apps to access Siri, so that users will be able to ask Siri to accomplish tasks such as sending payment or searching images. Eventually the user experience of a smartphone will likely have an autonomous agent as the entire user interface, rather than a screen full of buttons for different applications.

    Autonomous agents and things builds on the Internet of Things, in which devices are connected to the internet so that actionable data can be gathered. But the deluge of data provided by the IoT is becoming so overwhelming that it’s too much for humans to process. That’s where autonomous agents and things comes in — in the autonomous world, many technologies are interconnected and share data, and then act on it without the involvement of people. In fact, we’re now starting to refer to the Internet of Autonomous Things, or IoAT.

    Challenges with the technology

    We’re not close to the point where an autonomous agent could take over the world, as has been depicted in numerous sci-fi movies (2001: A Space Odyssey, or Her). But there are some significant, albeit more pedestrian, challenges to be addressed.

    Data security on the devices themselves is a significant problem, in that data can be easily recovered from decommissioned items such as smartphones – and people upgrade their phones at an extraordinarily rapid rate. And all kinds of IoT devices with capacity for storing and transmitting data are discarded frequently as well.

    But virtual data security is an even more significant issue. As we’ve seen, the IoT is vulnerable to hacks and security breaches. Currently, the most pervasive problem is that devices are inadequately protected by passwords, leaving them open to be recruited into giant, impersonal botnets used in distributed denial of service (DDoS) attacks. But as we move toward the Internet of Automated Things, where decisions are being made based on data collected by these devices, the potential implications of such hacks – either to the devices themselves, or the cloud where the data is stored – could become more directed, and even more serious.

    Furthermore, security issues – perceived as well as actual – might impact the growth of the technology in that they could cause people to distrust automated systems and things. We’ve already seen this effect with the IoT. It will be important for designers of automated consumer goods to learn from the mistakes of the IoT and effectively address security issues early in the technology’s evolution.

    Another potential issue for automated consumer goods is that people might find them too complicated to use. If, for example, consumers pay extra to buy cutting-edge automated thermostats but get frustrated trying to program them, they’ll give up on those advanced features and just use the manual settings – and might think twice before choosing an automated product again. To avoid this, designers will need to pay special attention to the user experience as they roll out new products.

    In the longer-term, liability will become more of an issue as systems become more and more autonomous – in other words, who will be held responsible if the system makes a decision that has harmful consequences? The manufacturer, or the owner of the system? It’s not difficult to imagine a scenario in which an autonomous system makes a decision that truly couldn’t be foreseen, especially as systems become more sophisticated. The regulatory framework will need to evolve along with the technology.

    Current applications of autonomous agents and things

    Computer programs are among the most well-developed applications of autonomous technology right now. For example, sophisticated supply chain management programs are capable of evaluating and reacting to needs such as ordering supplies, scheduling workers and so on without human involvement – going beyond simple automation.

    Driverless technologies are already utilized in cars – for example, cars that can park themselves into tight spaces, or automatically brake when they get too close to another car or object. Evolution of truly driverless cars isn’t far behind — in fact, experts think this is possible by 2021. Ford, Nissan, Google, BMW, General Motors, and Daimler are just a few of the big names working toward this goal. Data security is of particular importance with this potential application, as the implications of hacking could be dangerous or life-threatening.

    The world of autonomous agents and things is ever-changing. Keep up with your business’s advancing bandwidth demands with DQE’s secure fiber optic network services, where scalability is unlimited and customization is key.

  3. Technology/IT Trends for 2017

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    The field of information technology continues to evolve at a dizzying pace! Here are some thoughts on important trends and things to watch for in 2017 – many related to how increasing amounts of data are being used to improve automation and efficiency.