TechTalk

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Key Network Service Attributes that Matter

Not all network service providers are created equal. While many may brag about quality and service (and we do that too), we feel very comfortable shouting that we deliver solutions that “fit the customer.” We work with some of the largest companies in the region, while attracting and servicing mid-market companies, as well as small businesses.

We’ve worked with notable companies in the manufacturing, financial, and technology and media sectors. Through these dedicated projects and experiences, DQE Communications has become known for its:

  • Reliability
  • Security
  • Flexibility
  • Coverage
  • Speed
  • Local Support

Service Attributes Unique to DQE 

Speed & Security: Businesses today need the fastest data speeds possible, with the highest level of data security. DQE’s 100% fiber optic network guarantees the utmost security with 24×7 network monitoring, including automatic detection and redirection in case of a network failure, ensuring your business stays connected. With symmetrical upload/download speeds from 10 Mbps to 10 Gbps, it’s no wonder why we’re the fastest route to the Cloud.

Coverage & Reliability: DQE’s redundant ring architecture provides exceptional reliability across our all fiber optic network, encompassing over 2500+ route miles, 1100+ on-net buildings, 33+ business parks, 12 data centers and multiple hub sites. Located in nine counties throughout southwestern Pa., our network continues to expand to meet increasing customer demands.

Local Support: As your dedicated local provider, we have experienced support teams based right in your area to respond to your company’s needs efficiently and most effectively, on-call 24x7x365.

Take a look at how our Service Attributes stand up against our competitors.

Reliability for the Manufacturing Sector

We’ve jumped in to service some of the area’s largest manufacturing companies to support their mission-critical network connectivity.

For example, one manufacturer added technological developments such as CAD files, 3-D additive printing, and RFID technology to help improve their processes. Their challenge soon became the unreliable network connection to support their newly implemented advancements. Companies like this one have “dealt with” old copper wire infrastructures, and often times, this network cannot support the expectations of advanced technological developments.

That’s where DQE comes in; with dependability and reliability that truly sets DQE apart from the competition. DQE Sales Engineers work closely with companies to create tailor-made solutions that scale. “DQE’s custom solutions support the company you are today, and advances you to the company you’ll become tomorrow,” says one of the dedicated engineers.

In another instance, we provided miles of new dark fiber to a local polymer development company as well as a local steel producer. Our network provided peace of mind, confident that their mission-critical operations will now continue to stay up and running. With DQE’s reliable fiber networks, both of these companies now enjoy:

  • Real time backup capabilities
  • Data center connectivity
  • Disaster recovery
  • Increased bandwidth
  • Proactive protection
  • Automatic re-routing in case of emergency
  • Fastest route to the cloud

Network Performance for the Financial Sector

DQE has worked with leading financial institutions in the region. These companies face the challenges of scalability, reliability and network performance.

For example, 100 bank sites needed to connect to its data center. Each branch location has kiosks that offer remote video to act as a bridge for communication between the branches and the main bank. These videos are important elements to the essential work functions of their business, such as trainings and company meetings. Therefore, having a dependable network with guaranteed performance is key. Working with DQE, these 100 sites had an infrastructure they could heavily rely on for their critical services.

Flexibility for Your Company

Companies today are constantly developing new applications and utilizing the cloud. This requires more data storage and flexibility of services. With an online, easy-to-use web portal known as the Customer Control Center (CCC), customers can allocate and monitor bandwidth usage and network performance in real time. With the CCC, the power is in your hands. It enables you to scale your company’s bandwidth on-demand within minutes! No other local provider has these real-time capabilities.

Enjoy the DQE Communications difference. The difference is our critical service attributes your company needs: reliability, security, flexibility, coverage, speed and local support. Our key service attributes go hand in hand with customer satisfaction, shown through our dedication to the vitality of your business. When you choose DQE as your premier network services provider, you gain a new competitive edge to your business through the most cost-effective, high-performing and reliable network solution customized to fit your business needs.

Contact us today and start advancing your company to its “tomorrow.”

Tags: business internet, Coverage, DQE Communications, flexibility, internet provider, Local Support, network provider services, network services, reliability, security, speed

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