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Key Network Service Attributes that Matter

This post was originally published June 9, 2015 and was updated July 24, 2024.

Not all network service providers are created equal. While many may brag about quality and service (and we do that, too), we feel very comfortable shouting that we deliver solutions tailored to each customer. We have years of experience working with some of the largest companies in the region while attracting and servicing mid-market companies and small businesses. We’ve worked with notable companies in the manufacturing, financial, technology, and media sectors. 

Through these dedicated projects and experiences, DQE Communications has become known for our:

  • Reliability
  • Security
  • Flexibility
  • Coverage
  • Speed
  • Local Support

Service Attributes Unique to DQE 

Speed & Security

Businesses today need the fastest data speeds possible, with the highest level of data security. DQE’s 100% fiber optic network guarantees the utmost security with 24/7 network monitoring, including automatic detection and redirection in case of a network failure, ensuring your business stays connected. With symmetrical upload/download speeds from 10 Mbps to 10 Gbps, it’s no wonder why we’re the fastest route to the Cloud.

Coverage & Reliability

DQE’s redundant ring architecture provides exceptional reliability across our all-fiber optic network, which encompasses over 4,700 route miles, 3,000+ on-net buildings, 125+ business parks, 19 data centers, and multiple hub sites. Located in Pennsylvania, West Virginia, and Maryland, our network continues to expand to meet increasing customer demands.

Local Support & Flexibility

As your dedicated local provider, our experienced support teams are already in your area to respond to your company’s needs quickly and most effectively. We are on call 24/7, 365 days a year.

DQE Sales Engineers work closely with companies to create tailor-made solutions that scale. “DQE’s custom solutions support the company you are today, and advance you to the company you’ll become tomorrow,” says one of the dedicated engineers.

Our Industry Experience

Reliability for the Manufacturing Sector

We provide mission-critical network connectivity to some of the area’s largest manufacturing companies. 

For example, one manufacturer added technological developments such as CAD files, 3-D additive printing, and RFID technology to help improve their processes. Their challenge soon became overcoming their existing unreliable network connection to support their newly implemented advancements. Companies like this one have “put up with” old copper wire infrastructures, and oftentimes, that type of network cannot support the expectations of advanced technological developments.

In another instance, we provided miles of new dark fiber to a local polymer development company as well as a local steel producer. Our network provided peace of mind, confident that their critical operations will now continue to stay up and running. 

With DQE’s reliable fiber networks, both of these companies now enjoy:

  • Real-time backup capabilities
  • Data center connectivity
  • Disaster recovery
  • Increased bandwidth
  • Proactive protection
  • Fastest route to the cloud

Network Performance for the Financial Sector

DQE works with leading financial institutions in the region. These companies face challenges in scalability, reliability, and network performance.

For example, one institution needed to connect over 100 bank sites to its data center. Each branch location has kiosks that offer remote videos to act as a bridge for communication between the branches and the main bank. These videos are important elements of the essential work functions of their business, including training and company meetings. Therefore, having a dependable network with guaranteed performance is key. Working with DQE, these 100 sites have an infrastructure they can rely on for these important resources.

Flexibility for Your Company

Companies today are constantly developing new applications and utilizing the cloud, which requires more data storage and service flexibility. With an online, easy-to-use web portal known as the Customer Control Center (CCC), DQE customers can monitor bandwidth usage and network performance in real time. With the CCC, the power is in your hands. 

Experience the DQE difference

The DQE difference lies in the critical service attributes your company needs: reliability, security, flexibility, coverage, speed, and local support. These key service attributes go hand in hand with customer satisfaction, shown through our dedication to your business’s vitality. When you choose DQE as your network services provider, you gain a competitive edge for your business through a cost-effective, high-performing, and reliable network solution customized to fit your business needs.

Contact us today and start advancing your company to its “tomorrow.”

Tags: business internet, Coverage, DQE Communications, flexibility, internet provider, Local Support, network provider services, network services, reliability, security, speed