Getting to Know: Travis Will

As Revenue Management Supervisor, Travis Will and his team handle all aspects of the customer invoicing cycle to ensure that our customers are satisfied and that we receive revenues for all services provided.

Before working at DQE what was the most unusual or interesting job you’ve ever had?

I would have to say my very first job as a newspaper carrier was an interesting experience. Every morning without fail I would have to wake up early and load up my newspapers before setting out to deliver them. I quickly learned about good customer service skills such as reliability, timeliness, and efficiency because of that job.

What are three career lessons you’ve learned thus far?

1.  Never stop asking questions. For me, that is the best way to learn about something and gain the knowledge you wouldn’t otherwise have known.
2.  Go the extra mile to help someone if you can. It makes all the difference in the world if you show you are reliable and want to go above and beyond to help out.
3.  Pay it forward. I have so many people to thank throughout my career that have mentored me and showed me how to be an asset to an organization and so I try my best whenever possible to give back and do the same for people that were in my shoes at one point.

What are you most excited about accomplishing in your role?

I am most excited to lead efforts within our billing department so that we can streamline processes and become even more efficient in the invoicing and collection of payments from our customers.

What are your hopes for our industry?

I am really excited and hopeful that with the help of some federal grant funds we can make a positive difference in providing broadband services to underserved areas within our footprint. Being born and raised in a small town, I know that it would mean a lot to those who currently do not have the most reliable communications infrastructure in place to finally have reliable broadband services.

What does true leadership mean to you?

True leadership to me is a hands-on approach to problem-solving and always asking how can I help my team with whatever challenge we are currently facing.