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As Revenue Management Supervisor, Travis Will and his team handle all aspects of the customer invoicing cycle to ensure that our customers are satisfied and that we receive revenues for all services provided.
Before working at DQE what was the most unusual or interesting job you’ve ever had?
I would have to say my very first job as a newspaper carrier was an interesting experience. Every morning without fail I would have to wake up early and load up my newspapers before setting out to deliver them. I quickly learned about good customer service skills such as reliability, timeliness, and efficiency because of that job.
What are three career lessons you’ve learned thus far?
What are you most excited about accomplishing in your role?
I am most excited to lead efforts within our billing department so that we can streamline processes and become even more efficient in the invoicing and collection of payments from our customers.
What are your hopes for our industry?
I am really excited and hopeful that with the help of some federal grant funds we can make a positive difference in providing broadband services to underserved areas within our footprint. Being born and raised in a small town, I know that it would mean a lot to those who currently do not have the most reliable communications infrastructure in place to finally have reliable broadband services.
What does true leadership mean to you?
True leadership to me is a hands-on approach to problem-solving and always asking how can I help my team with whatever challenge we are currently facing.